Delivery

We deliver to addresses across the UK 🇬🇧. Here's what to expect when you place an order.

Processing Time

Orders are processed within 2–3 business days. During busy periods (sales, holidays, new launches) this may be at the higher end — thank you for your patience!

Delivery Time

Once dispatched, orders typically arrive within 3–7 business days.

Shipping Costs

• Free standard shipping on all orders over £25 🎉
• A shipping fee of £2.99 applies to orders under £25

Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel every step of the way.

Delays

Occasionally, delivery timescales may be affected by factors outside our control (e.g. Royal Mail delays, bad weather). If your order is significantly late, please get in touch and we'll investigate straight away.

Lost or Missing Orders

If your order hasn't arrived within 30 business days of dispatch, please contact us at support@goldenpaws.io and we'll sort it out.